/* Identidade CP4 (mesma paleta e fontes dos protótipos anteriores) + simulação da interface do WhatsApp. */
:root {
  --ink: #071A1D;
  --ink-2: #0E2A2E;
  --ink-3: #1A3D41;
  --green: #38C985;
  --green-d: #1E9B62;
  --green-bg: #E3F6EC;
  --lime: #D9FF43;
  --bg: #F2F5F3;
  --surface: #FFFFFF;
  --line: #D2DEDA;
  --line-2: #E7EDEA;
  --fg: #0B2326;
  --muted: #4A6461;
  --warn: #8A5A0B;
  --warn-bg: #FCF3D9;
  --bad: #B3261E;
  --bad-bg: #FBE6E3;
  --info: #1F6FB2;
  --info-bg: #E2EFF9;
  --wa-head: #075E54;
  --wa-bg: #EFE7DD;
  --wa-me: #D9FDD3;
  --wa-link: #027EB5;
  --font-display: 'Space Grotesk', ui-sans-serif, system-ui, sans-serif;
  --font-sans: 'Inter', ui-sans-serif, system-ui, sans-serif;
  --font-mono: 'IBM Plex Mono', ui-monospace, monospace;
  --r: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { font-family: var(--font-sans); font-size: 14px; line-height: 1.45; color: var(--fg); background: var(--bg); }
h1, h2, h3 { font-family: var(--font-display); margin: 0; letter-spacing: -0.01em; text-wrap: balance; }
h1 { font-size: 22px; } h2 { font-size: 15px; } h3 { font-size: 13px; margin-top: 14px; color: var(--muted); }
p { margin: 0; }
button, input, select, textarea { font: inherit; color: inherit; }
[hidden] { display: none !important; }
.mono { font-family: var(--font-mono); font-size: 12px; }
.muted { color: var(--muted); }
.small, small { font-size: 12px; }
:focus-visible { outline: 2px solid var(--green-d); outline-offset: 2px; }

/* topo */
.top { background: var(--ink); color: #fff; display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 10px 20px; flex-wrap: wrap; position: sticky; top: 0; z-index: 20; }
.brand { display: flex; align-items: center; gap: 12px; }
.brand img { height: 28px; }
.brand strong { font-family: var(--font-display); font-size: 16px; display: block; }
.brand span { font-size: 12px; color: #9EB4B6; }
.tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.tabs button { background: transparent; border: 1px solid transparent; color: #C9D8D6; padding: 8px 14px; border-radius: 8px; cursor: pointer; font-weight: 500; }
.tabs button:hover { background: var(--ink-2); color: #fff; }
.tabs button[aria-selected="true"] { background: var(--lime); color: var(--ink); }
.pill { background: var(--bad); color: #fff; border-radius: 99px; padding: 1px 7px; font-size: 11px; margin-left: 4px; }

main { padding: 20px; max-width: 1400px; margin: 0 auto; }
.pagehead { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.crumb { font-size: 15px; color: var(--muted); font-weight: 500; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.row.end { justify-content: flex-end; margin-top: 16px; }

.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r); padding: 16px; }
.card > h2 { margin-bottom: 10px; }
.card.flush { padding: 0; overflow: hidden; }
.cardhead { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 14px 16px; border-bottom: 1px solid var(--line-2); flex-wrap: wrap; }

.btn { border: 1px solid var(--line); background: var(--surface); padding: 8px 12px; border-radius: 8px; cursor: pointer; font-weight: 500; }
.btn:hover:not(:disabled) { border-color: var(--ink-3); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.primary { background: var(--ink); border-color: var(--ink); color: #fff; }
.btn.primary:hover:not(:disabled) { background: var(--ink-3); }
.btn.ghost { background: transparent; }
.btn.danger { color: var(--bad); border-color: #E3B4AF; }
.btn.small { padding: 4px 10px; font-size: 12px; }

.tag { display: inline-block; padding: 2px 8px; border-radius: 99px; font-size: 12px; font-weight: 500; background: var(--line-2); color: var(--fg); white-space: nowrap; }
.tag.ok { background: var(--green-bg); color: #14613D; }
.tag.warn { background: var(--warn-bg); color: var(--warn); }
.tag.bad { background: var(--bad-bg); color: var(--bad); }
.tag.crit { background: var(--bad); color: #fff; }
.tag.live { background: var(--lime); color: var(--ink); }

/* ---------- visão cliente ---------- */
.cliente-grid { display: grid; grid-template-columns: 400px minmax(0, 1fr); gap: 20px; align-items: start; }
.phone-col { position: sticky; top: 76px; }
.phone { background: var(--wa-bg); border: 10px solid #111; border-radius: 36px; height: min(760px, calc(100vh - 110px)); min-height: 520px; display: flex; flex-direction: column; overflow: hidden; box-shadow: 0 12px 30px rgba(7, 26, 29, .18); }
.wa-head { background: var(--wa-head); color: #fff; display: flex; align-items: center; gap: 10px; padding: 12px 14px; }
.wa-avatar { width: 38px; height: 38px; border-radius: 50%; background: var(--ink); color: var(--lime); display: grid; place-items: center; font-family: var(--font-display); font-weight: 700; font-size: 12px; }
.wa-title strong { display: block; font-size: 15px; }
.wa-title span { font-size: 12px; opacity: .85; }
.wa-check { display: inline-grid; place-items: center; width: 15px; height: 15px; border-radius: 50%; background: #25D366; color: #fff; font-size: 10px; opacity: 1 !important; }
.wa-body { flex: 1; overflow-y: auto; padding: 10px 10px 14px; display: flex; flex-direction: column; gap: 6px; }
.daychip { align-self: center; background: #fff; color: #54656F; font-size: 11px; padding: 3px 10px; border-radius: 7px; }
.sys { align-self: center; background: #FFF5C4; color: #54656F; font-size: 12px; padding: 5px 10px; border-radius: 7px; text-align: center; max-width: 90%; }
.sys.enc { background: #FDF4C5; }
.hint { align-self: center; text-align: center; color: #54656F; font-size: 13px; margin-top: 30px; }
.m { display: flex; flex-direction: column; max-width: 86%; }
.m.me { align-self: flex-end; align-items: flex-end; }
.m.them { align-self: flex-start; align-items: stretch; }
.bub { background: #fff; padding: 7px 9px 5px; border-radius: 8px; box-shadow: 0 1px 1px rgba(0, 0, 0, .1); font-size: 13.5px; line-height: 1.4; overflow-wrap: anywhere; }
.m.me .bub { background: var(--wa-me); }
.m.agent .bub { border-left: 3px solid var(--green-d); }
.bub .big { font-size: 17px; }
.bub small { color: #54656F; }
.bub .time { display: block; text-align: right; font-size: 10.5px; color: #667781; margin-top: 2px; }
.bub .who { font-size: 11.5px; font-weight: 600; color: var(--green-d); margin-bottom: 2px; }
.doc { display: flex; gap: 10px; align-items: center; background: rgba(7, 26, 29, .06); border-radius: 6px; padding: 8px; margin-top: 6px; }
.doc strong { display: block; font-size: 12.5px; }
.doc small { display: block; }
.docicon { background: #D93025; color: #fff; font-size: 10px; font-weight: 700; padding: 8px 5px; border-radius: 4px; }
.wabtns { display: flex; flex-direction: column; gap: 3px; margin-top: 3px; }
.wabtns button, .walist button { background: #fff; border: 0; border-radius: 8px; padding: 9px 10px; color: var(--wa-link); font-weight: 500; cursor: pointer; box-shadow: 0 1px 1px rgba(0, 0, 0, .1); text-align: center; }
.wabtns button:hover:not(:disabled), .walist button:hover:not(:disabled) { background: #F5F6F6; }
.wabtns button:disabled, .walist button:disabled { cursor: default; color: #54656F; }
.walist { display: flex; flex-direction: column; gap: 0; margin-top: 6px; border-top: 1px solid #E9EDEF; }
.walist button { text-align: left; box-shadow: none; border-radius: 0; border-bottom: 1px solid #E9EDEF; padding: 8px 2px; color: var(--fg); background: transparent; }
.walist button strong { display: block; color: var(--wa-link); font-weight: 500; }
.walist button small { display: block; color: #667781; }
.typing { display: flex; gap: 4px; padding: 10px 12px; width: fit-content; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: #9AA6AC; animation: blink 1s infinite; }
.typing i:nth-child(2) { animation-delay: .2s; } .typing i:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 0%, 60%, 100% { opacity: .3; } 30% { opacity: 1; } }
@media (prefers-reduced-motion: reduce) { .typing i { animation: none; } }
.wa-input { display: flex; gap: 6px; padding: 8px; background: #F0F2F5; }
.wa-input input { flex: 1; border: 0; border-radius: 20px; padding: 10px 14px; background: #fff; min-width: 0; }
.wa-input button { width: 40px; height: 40px; border-radius: 50%; border: 0; background: #00A884; color: #fff; cursor: pointer; font-size: 15px; }

.side { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; align-items: start; }
.side .card:nth-child(1) { grid-column: 1 / -1; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.chip { border: 1px solid var(--line); background: var(--bg); border-radius: 99px; padding: 5px 11px; cursor: pointer; font-size: 13px; }
.chip:hover { border-color: var(--green-d); background: var(--green-bg); }
.scn { display: grid; gap: 8px; margin-bottom: 12px; }
.scn select { margin-left: 8px; padding: 5px 8px; border: 1px solid var(--line); border-radius: 6px; background: #fff; }
.chk { display: flex; gap: 8px; align-items: flex-start; cursor: pointer; }
.chk input { margin-top: 3px; accent-color: var(--green-d); }
.side .row { margin-bottom: 10px; }
.pendbox { margin-top: 12px; border: 1px solid #E5D089; background: var(--warn-bg); border-radius: 8px; padding: 10px; display: grid; gap: 6px; }
.pendbox span { font-size: 12.5px; }

.pipe { list-style: none; margin: 0; padding: 0; counter-reset: p; }
.pipe li { counter-increment: p; position: relative; padding: 0 0 12px 30px; display: grid; gap: 1px; border-left: 2px solid var(--line); margin-left: 10px; }
.pipe li:last-child { border-left-color: transparent; padding-bottom: 0; }
.pipe li::before { content: counter(p); position: absolute; left: -11px; top: 0; width: 20px; height: 20px; border-radius: 50%; background: var(--ink); color: var(--lime); font-size: 11px; font-weight: 600; display: grid; place-items: center; }
.pipe li.empty { border: 0; padding: 0; margin: 0; color: var(--muted); }
.pipe li.empty::before { display: none; }
.pipe span { font-size: 12.5px; color: var(--muted); overflow-wrap: anywhere; }
.pipe span.mono { color: var(--fg); }
.pipe .note { background: var(--info-bg); color: #164F80; padding: 4px 8px; border-radius: 6px; margin-top: 3px; }

/* ---------- tabelas ---------- */
.tablewrap { overflow-x: auto; }
.tbl { width: 100%; border-collapse: collapse; font-size: 13px; }
.tbl th { text-align: left; font-weight: 600; color: var(--muted); font-size: 12px; padding: 9px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; background: #FAFCFB; }
.tbl td { padding: 9px 12px; border-bottom: 1px solid var(--line-2); vertical-align: top; }
.tbl td small { display: block; color: var(--muted); }
.tbl.hover td.mono { white-space: nowrap; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl.hover tbody tr { cursor: pointer; }
.tbl.hover tbody tr:hover { background: #F6FAF8; }
.tbl .ult { max-width: 240px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tbl select { padding: 5px 8px; border: 1px solid var(--line); border-radius: 6px; background: #fff; max-width: 100%; }
.yes { color: #14613D; font-weight: 600; } .no { color: var(--muted); }

/* ---------- central ---------- */
.kpis { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r); padding: 12px 14px; display: grid; gap: 2px; }
.kpi span { font-size: 12px; color: var(--muted); }
.kpi strong { font-family: var(--font-display); font-size: 24px; font-variant-numeric: tabular-nums; }
.kpi small { color: var(--muted); }
.kpi.bad strong { color: var(--bad); } .kpi.warn strong { color: var(--warn); }
.filters { display: flex; gap: 6px; flex-wrap: wrap; }
.fbtn { border: 1px solid var(--line); background: #fff; border-radius: 99px; padding: 4px 12px; cursor: pointer; font-size: 13px; }
.fbtn[aria-pressed="true"] { background: var(--ink); color: #fff; border-color: var(--ink); }

.det { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(300px, 1fr); gap: 16px; align-items: start; }
.convcol { display: flex; flex-direction: column; }
.resumo { margin: 12px 16px 0; padding: 10px 12px; background: var(--green-bg); border-radius: 8px; border-left: 3px solid var(--green-d); }
.resumo strong { font-size: 12px; color: #14613D; }
.timeline { background: var(--wa-bg); margin: 12px 16px; border-radius: 8px; padding: 12px; display: flex; flex-direction: column; gap: 6px; max-height: 480px; min-height: 220px; overflow-y: auto; }
.composer { display: flex; gap: 8px; padding: 0 16px; }
.composer input { flex: 1; min-width: 0; border: 1px solid var(--line); border-radius: 8px; padding: 9px 12px; }
.composer input:disabled { background: var(--bg); }
.pad { padding: 8px 16px 14px; }
.panel { display: grid; grid-template-columns: minmax(0, 1fr); gap: 12px; }
.dl { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; margin: 0; }
.dl dt { color: var(--muted); font-size: 12.5px; }
.dl dd { margin: 0; text-align: right; overflow-wrap: anywhere; }
.mini { list-style: none; margin: 6px 0 0; padding: 0; font-size: 12.5px; display: grid; gap: 4px; }
.mini li { padding: 5px 8px; background: var(--bg); border-radius: 6px; }
.acts { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.acts .btn.primary, .acts .btn.danger { grid-column: 1 / -1; }
.panel .pendbox { margin: 0 0 12px; }
#consulta { margin-top: 8px; }

/* ---------- configurações ---------- */
.cfg { display: grid; grid-template-columns: minmax(0, 1fr); gap: 16px; }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px 20px; margin-top: 12px; }
.fld { display: grid; gap: 4px; font-size: 12.5px; color: var(--muted); font-weight: 500; align-content: start; }
.fld.wide { grid-column: 1 / -1; }
.fld input, .fld select, .fld textarea { border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; color: var(--fg); background: #fff; font-weight: 400; font-size: 14px; width: 100%; }
.fld small { font-weight: 400; }
.fld .chk { color: var(--fg); font-weight: 400; font-size: 13.5px; }
.status { display: flex; align-items: center; gap: 8px; color: var(--fg); font-weight: 400; font-size: 14px; padding: 8px 0; }
.dot { width: 9px; height: 9px; border-radius: 50%; background: var(--muted); }
.dot.ok { background: var(--green-d); }
.cfg .tablewrap { margin: 10px 0; border: 1px solid var(--line-2); border-radius: 8px; }

/* ---------- confirmação na plataforma ---------- */
.overlay { position: fixed; inset: 0; background: rgba(7, 26, 29, .55); display: grid; place-items: center; padding: 16px; z-index: 50; }
.browser { background: #fff; border-radius: 12px; width: min(520px, 100%); max-height: 92vh; overflow: auto; box-shadow: 0 20px 50px rgba(0, 0, 0, .3); }
.urlbar { display: flex; align-items: center; gap: 8px; background: #E9EDEF; padding: 8px 12px; font-family: var(--font-mono); font-size: 12px; border-radius: 12px 12px 0 0; }
.urlbar span:nth-child(2) { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.urlbar .x { border: 0; background: transparent; font-size: 18px; cursor: pointer; line-height: 1; }
.browser-body { padding: 0 20px 20px; }
.plat-head { background: var(--ink); color: #C9D8D6; margin: 0 -20px 16px; padding: 10px 20px; display: flex; align-items: center; justify-content: space-between; gap: 12px; font-size: 12.5px; }
.plat-head img { height: 22px; }
.browser-body h2 { font-size: 18px; margin-bottom: 4px; }
.browser-body .dl { margin: 14px 0; padding: 12px; background: var(--bg); border-radius: 8px; }
.notes { margin: 0 0 14px; padding-left: 18px; color: var(--muted); font-size: 13px; }
.err { color: var(--bad); font-size: 12.5px; margin-top: 4px; }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--ink); color: #fff; padding: 10px 16px; border-radius: 8px; z-index: 60; box-shadow: 0 6px 20px rgba(0, 0, 0, .25); max-width: 90vw; }

/* ---------- responsivo ---------- */
@media (max-width: 1100px) {
  .side { grid-template-columns: minmax(0, 1fr); }
  .kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}
@media (max-width: 860px) {
  .cliente-grid, .det { grid-template-columns: minmax(0, 1fr); }
  .phone-col { position: static; }
  .phone { max-width: 420px; margin: 0 auto; height: 640px; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grid2 { grid-template-columns: minmax(0, 1fr); }
  .top { position: static; }
  main { padding: 12px; }
}